Job Objective:

The position is responsible for working with Loan Officers of the Bank, customers of the bank, as well as third party entities to ensure the accurate and timely servicing of the Bank’s real estate loan portfolio.

Job Duties:

• Manage weekly pipeline including, but not limited to, closing dates, rate lock dates and all other loan status updates
• Efficiently communicate with borrowers, loan officers, and internal departments
• Receive and respond to calls and emails from customers inquiring about real estate loan process or status of real estate loan
• Ensure all loan documentation is thoroughly analyzed and meet guidelines and regulations
• Thorough knowledge of regulatory requirements for loan origination and closing documentation
• Ensure that real estate loan files contain documents with proper signatures, dates, legal descriptions, vesting, and other relevant data
• Process requests with a sense of urgency and purpose while maintaining quality expectations
• Assist with the disbursement of new loan files amongst processors
• Process and assemble real estate loan origination files
• Prepare, review, and send out initial loan disclosures to borrowers
• Order flood determinations and meet guidelines for properties within the flood zone
• Order and review property appraisals and titles to validate properties to meet guidelines
• Contact insurance agents and confirm adequate coverage for hazard and flood insurance
• Update real estate supporting documentation throughout the loan process
• Coordinate loan closings with the title companies and/or borrowers and then prepare and review all loan documents needed for closing
• Assist with real estate loan funding
• Input HMDA data into reporting software and assist with HMDA duties and responsibilities
• Maintain outstanding document exception report and track final title policies and record mortgages

 Other Essential Functions

• Understand and agree to abide by the policies and procedures established by Williamstown Bank
• Must comply with applicable laws and regulations
• Must have adequate time management skills, critical thinking skills, problem solving skills, and detail oriented
• Skilled in Microsoft Word and Excel
• Maintain a positive and caring atmosphere for customer and employees consistent with the Bank’s mission and philosophy
• Provide enthusiastic and professional service to Bank customers and employees
• Maintain the security and confidentiality of pertinent information and records
• Continue professional development through training, seminars, membership in associations, as applicable

Basic Qualifications:

• High School Diploma or GED; three (3) years related experience and/or training; or equivalent combination of education and experience.
• Trustworthy and confidential behavior is essential in this role
• Valid Driver’s License
• Reliable transportation

Equal Opportunity Employer M/F/Disabled/Vet